I just didn't start working for a VAR when I got out of college I worked in the field for many years b4 coming here. It works pretty much as I thought though perhaps not the way everyone would have it work.ĬSWP, CSWST RE: No Subscription = No Service Packs? rockguy (Mechanical) 9 Oct 06 17:11ĭon't flame me for telling the truth here! I understand what you guys are saying because if have been on that end of the spectrum before.
Solidworks 2017 service pack 1 download#
Temporary access to download a service pack would typically not be given if the customer just wants to be on the latest service pack, since part of the value of subscription service is the ability to download service packs. This applies if a customer is having a problem with the current version they are using and it is fixed in a later service pack of the same major release. Technical Support can provide temporary access to the subscription area of the web site for customers to download service packs. If a customer is not on subscription support do they have any access to service packs? Here's an article explaining access to SP's. I knew that I saw this in the Knowledge Base. Those folks clearly get priority.Īnyhow I just wanted to add maybe a little different perspective.ĬSWP, CSWST RE: No Subscription = No Service Packs? bri011 (Electrical) Obviously there's a threshold where you have to draw the line because you you have customers who are on maintenance calling in for support as well. Treat them like dirt and there's ZERO chance of them buying maintenance but if you try and help then at least you're not leaving a negative impression. Maybe we're just nice guys but bascially as a rule we don't just blow off any customer who calls purely on the basis that they're not on maintenance. I've also heard of cases where non-subscription service customers have been granted temporary access to the website in order to download SP's. The way we do it generally is to burn a CD and mail it off to customers that are not on maintenance or upload the SP to our FTP server. As I recall this question is actually on the tech support certification exam that I took when I first came onboard. I work for a VAR and my understanding is that customers are entitled to SP's regardless of subscription status if you're having an issue that is corrected by a SP. RE: No Subscription = No Service Packs? looslib (Mechanical) 9 Oct 06 09:47 It seems like SWX should give me a little nod because I've been directly and personally responsible for their deployment into three different companies. Or, consider paying the SolidWorks extortion. If it's true that Inventor or SE offer SP updates without subscription, I guess I'll have to consider those. I'll soon be in the market for a modeler license. Their customer base was so pissed that they backtracked and decided that the potential for piracy was less costly than alienating their user base. I'm reminded of Autodesk's old foray into the use of dongles. Support and follow-on releases should require additional money. In fact, a savvy lawyer *might* be able to argue a suit on that premise. That should be built into the price of the software. Personlly, I'm of the opinion that you should receive all SPs for whichever version you've purchased. SolidWorks won't do anything about it unless they think they're costing themselves money, though.
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